CompTIA A+
CompTIA A+ (220-1101/220-1102) is the industry-standard entry-level IT certification. It validates foundational skills in hardware, software, networking, and troubleshooting needed to support today's core technologies. A+ is the most widely-held IT certification in the world and is often the first step in an IT career, recognised by top employers including Microsoft, HP, and Intel. It is also DoD 8570 approved.
What is CompTIA A+?
CompTIA A+ (220-1101/220-1102) is the industry-standard entry-level IT certification. It validates foundational skills in hardware, software, networking, and troubleshooting needed to support today's core technologies. A+ is the most widely-held IT certification in the world and is often the first step in an IT career, recognised by top employers including Microsoft, HP, and Intel. It is also DoD 8570 approved.
Who Should Take This Course?
- Individuals starting a career in IT support or helpdesk
- IT Technicians seeking formal certification
- Recent graduates entering the IT field
- Career changers transitioning into technology
- U.S. government and DoD personnel (DoD 8570 compliant)
- Anyone preparing for CompTIA Network+ or Security+
What You Will Learn in the 220-1101 / 220-1102 Course
A comprehensive curriculum covering all exam objectives with hands-on labs and real-world practice.
Mobile Devices
Install and configure laptops, mobile devices, and their components.
- Laptop hardware and components: RAM, storage, displays
- Mobile device types: tablets, smartphones, wearables
- Mobile OS features: iOS, Android configuration
- Mobile device synchronisation and connectivity
Networking
Understand and configure core networking technologies.
- TCP/IP networking fundamentals and protocols
- Wireless networking: 802.11 standards, Wi-Fi security
- Network hardware: routers, switches, access points
- SOHO network setup and troubleshooting
Hardware
Install, configure, and troubleshoot PC hardware.
- Motherboards, CPUs, RAM, and power supplies
- Storage devices: HDD, SSD, NVMe, RAID configurations
- Peripheral devices and interface types (USB, Thunderbolt)
- Printers: laser, inkjet, thermal, 3D printing basics
Virtualisation and Cloud Computing
Understand virtualisation concepts and cloud service models.
- Virtualisation: hypervisors, VMs, client-side virtualisation
- Cloud models: IaaS, PaaS, SaaS, public/private/hybrid
- Cloud storage and synchronisation technologies
- Resource requirements for virtualised environments
Hardware and Network Troubleshooting
Diagnose and resolve hardware and network issues systematically.
- Troubleshooting methodology: identify, test, resolve, verify
- Common hardware failures and POST error codes
- Network connectivity troubleshooting tools (ping, ipconfig, tracert)
- Wireless and wired connectivity troubleshooting
Operating Systems
Install, configure, and maintain Windows, macOS, and Linux.
- Windows OS versions: installation, upgrade, and maintenance
- macOS and Linux command-line essentials
- Windows registry, Group Policy, and user management
- OS troubleshooting: boot issues, BSOD, application errors
Security
Implement security best practices and respond to threats.
- Malware types and removal techniques
- Social engineering and phishing awareness
- Physical security: locks, cable locks, smart cards
- Windows security features: BitLocker, EFS, firewall
Software Troubleshooting and Operational Procedures
Troubleshoot software issues and apply IT best practices.
- Application crashes, compatibility issues, and driver problems
- Change management, documentation, and ticketing systems
- Safety procedures and environmental impacts
- Communication and professionalism in IT support
Course Prerequisites
Pre-requisites training is free when you purchase the course from ProSupport
- No formal prerequisites required
- Basic computer literacy recommended
- 9–12 months of hands-on IT experience recommended
Exam Information
Everything you need to know about the 220-1101 / 220-1102 certification exam.
| Exam Component | Details |
|---|---|
Exam Name | CompTIA A+ Core 1 & Core 2 |
Exam Code | 220-1101 (Core 1) and 220-1102 (Core 2) |
Exam Type | Multiple Choice and Performance-Based Questions (PBQs) |
Total Questions | Maximum 90 questions per exam |
Passing Score | 675 (Core 1) / 700 (Core 2) — out of 900 |
Exam Duration | 90 minutes per exam |
Language | English, Japanese, German, Portuguese, Simplified Chinese |
Exam Provider | Pearson VUE (in-person or online proctored) |
Exam Focus | Hardware, networking, OS, virtualisation, security, troubleshooting |
Exam Registration | CompTIA Store or Pearson VUE |
Retake Policy | No waiting period for 1st retake; 14 days for subsequent retakes |
Certification Validity | 3 years (20 CEUs required for renewal) |
Exam Topics
Training Plans
Select the plan that matches your career goals
Basic
Certification Program
- Certification syllabus training
- Private instructor-led live classes
- Hands-on labs
- Practice exams
- Certification exam guidance
Pro
Certification + Projects
- Everything in Basic
- Real-world industry projects
- Case studies
- GitHub portfolio project
- Assignment reviews
- Capstone mini project
Premium
Career Acceleration
- Everything in Pro
- Resume building
- LinkedIn profile optimization
- Interview preparation
- Mock interviews
- Career mentoring sessions
- Capstone project
- Certification exam strategy
- Industry use-case training
Need custom enterprise pricing? info@prosupportconsulting.in
Learning Path
Your certification journey — from prerequisites to advanced roles.
CompTIA A+ (220-1101 / 220-1102)
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