ITIL 4 Specialist: Create, Deliver and Support (CDS)
ITIL 4 Specialist: Create, Deliver and Support covers the core aspects of service management — from designing and building services to delivering and supporting them in a live environment. It is one of the four Specialist modules within the ITIL 4 Managing Professional (MP) designation and is aimed at IT practitioners who manage end-to-end delivery of IT-enabled products and services.
What is the ITIL4-CDS Course?
ITIL 4 Specialist: Create, Deliver and Support covers the core aspects of service management — from designing and building services to delivering and supporting them in a live environment. It is one of the four Specialist modules within the ITIL 4 Managing Professional (MP) designation and is aimed at IT practitioners who manage end-to-end delivery of IT-enabled products and services.
Who Should Take This Course?
- IT service managers and operations leads
- Service desk and support team leads
- DevOps and Agile practitioners moving into ITSM
- ITIL 4 Managing Professional (MP) candidates
What You Will Learn in the ITIL4-CDS Course
A comprehensive curriculum covering all exam objectives with hands-on labs and real-world practice.
Plan & Build a Service Value Stream
- Service value stream activities
- Demand and capacity planning
- Service design coordination
Develop & Transition Services
- Software development models
- CI/CD pipelines in ITIL context
- Change enablement and deployment
Operate & Support Services
- Service desk practices
- Incident and problem management
- Monitoring and event management
Know & Manage Services
- Service catalogue management
- Knowledge management systems
- Measuring service performance
CDS Tooling & Automation
- ITSM toolset selection
- Automation and AI in service management
- Integration with DevOps toolchains
Course Prerequisites
Pre-requisites training is free when you purchase the course from ProSupport
- ITIL 4 Foundation certification
- Recommended: 2+ years of IT service management experience
- Familiarity with Agile, DevOps, and Lean practices is advantageous
Exam Information
Everything you need to know about the ITIL4-CDS certification exam.
| Exam Component | Details |
|---|---|
Exam Name | ITIL 4 Specialist: Create, Deliver and Support |
Exam Code | ITIL4-CDS |
Exam Type | Closed book, multiple choice |
Total Questions | 40 questions |
Passing Score | 70% (28/40) |
Exam Duration | 90 minutes |
Language | English and multiple languages |
Exam Provider | PeopleCert (in-person or online proctored) |
Exam Focus | End-to-end IT service creation, delivery, and support |
Exam Registration | Via PeopleCert.org |
Retake Policy | Must wait 14 days before retake; up to 3 attempts per year |
Certification Validity | 3 years (maintenance via CPD points) |
Exam Topics
Training Plans
Select the plan that matches your career goals
Basic
Certification Program
- Certification syllabus training
- Private instructor-led live classes
- Hands-on labs
- Practice exams
- Certification exam guidance
Pro
Certification + Projects
- Everything in Basic
- Real-world industry projects
- Case studies
- GitHub portfolio project
- Assignment reviews
- Capstone mini project
Premium
Career Acceleration
- Everything in Pro
- Resume building
- LinkedIn profile optimization
- Interview preparation
- Mock interviews
- Career mentoring sessions
- Capstone project
- Certification exam strategy
- Industry use-case training
Need custom enterprise pricing? info@prosupportconsulting.in
Learning Path
Your certification journey — from prerequisites to advanced roles.
ITIL 4 Specialist: CDS
Ready to Get Certified?
Start your ITIL 4 Specialist: Create, Deliver and Support (CDS) journey with private 1-to-1 training from certified industry developers.